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Kingdom of Bahrain
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Al Haddad Motors wins the award for Best Customer Services CSI improvement 2019 at the annual Mercedes-Benz Cars Middle East (MBCME) Customer Services Conference held in Dubai.
The awards were presented by MBCME’s director of customer services, Thilo Grossman, to the aftersales manager of Al Haddad Motors, Ian Beattie, the parts manager, Jorge Roldao and marketing manager, Imran Ali.
The conference was attended by representatives from all the Mercedes-Benz General Distributors from the region, which consists of all GCC and Levant markets, as well as representatives from Daimler AG and MBCME.
Al Haddad Motors have recently taken extensive measures to improve the customer’s experience. The Mercedes-Benz Customer Service Centre located in Salmabad has been revamped to reflect the MAR 2020 vision enhancing customer’s experience. The service centre is now better equipped to welcome customers with state-of-the-art technologies and an enhanced layout.
Moreover, the feedback process has also been improved to get a better understanding of the customers’ needs and expectation and ensuring that they are met with the high standards that are expected from Mercedes-Benz.
The official distributor for Mercedes-Benz in Bahrain also recently implemented a new 5-star rater CSI Customer Services questionnaire. The 5-star rater system is an international rating method that Al Haddad Motors has applied in order to simplify the rating process for their customers.
Customers are also provided with a complimentary Mercedes-Benz loyalty rewards programme featuring benefits customised to meet every client’s specific requirements.
All new and existing Mercedes-Benz owners are able to enroll in the Mercedes-Benz loyalty rewards programme by inputting their information in the following link: http://www.alhaddadmotor.com/loyalty.html.
For further details, contact Mercedes-Benz service centre on 17785999.