Flip through the latest issue of Gulf Weekly.
Batelco chief executive Peter Kaliaropoulos congratulated and rewarded 10 employees who have been certified as Six Sigma Black Belts, following their successful completion of the required professional training, through Juran Institute, USA.
"The key challenge for us today is to manage increasingly complex processes at lower overall cost, whilst at the same time improving customer service," said Mr Kaliaropoulos at the event, held at Batelco's Hamala headquarters.
"Learning from other companies who have faced similar challenges, the Six Sigma tools and techniques are one of the enablers that will support us to handle process complexity and lead to improvements. Six Sigma will significantly contribute to improving our customers' experience and satisfy other business objectives," he said.
"Over the past two years we have implemented 17 projects using the Six Sigma methodology and as a result of those projects Batelco's customers have realised significant benefits.
"We genuinely believe that Six Sigma is a highly disciplined measurement based process that will help Batelco to develop and deliver near perfect products and services," he added.
Mr Kaliaropoulos encouraged all Batelco employees and management to learn and practice the concept and the improvement tools of Six Sigma as part of the Company's business operations and activities.
The staff who achieved the Black Belt rating in Six Sigma methodologies were Souad Al Kabie, Hisham Khunji, Mohammed Tayeb, Wafa AleHajeri, Reem Jassim, A Qader Madan, A Ghani Al Najar, Kataryna Stapleton, Sama Al Alawi and Amal Taqi.
