Respondents took part in the poll enthusiastically using it as a channel to voice their grievances.
● A VIP refused to respond, citing his government status. However, he gave his wife the opportunity to take part.
● A VIP praised all ministries saying he had no problem processing his transactions thanks to contacts.
● Some respondents cited nepotism, masked employment and excessive administrative procedures.
● Some ministers lack in practical experience and academic credentials.
● Lack of accountability and incentives partly explain employees’ negligence.
● Call for a crackdown on nepotism in ministries.
● Fees need to be slashed and procedures streamlined.
● Some ministries need to be merged to cut red-tape.
● Lack of a government department in charge of complaints.
