● Fleet reduced from 34 to 28 aircraft.
● All Boeing 767s will be decommissioned.
● Creation of an all Airbus fleet.
● Loss-making routes to Sydney, Hong Kong, Singapore, Johannesburg, Jakarta and Dublin will be cut – but regional flights will be increased to offer better services to the business community.
● Downsizing of staff by roughly 25 per cent.
● Punctuality initiative set up to match industry standards.
● Independent monitoring by safety experts.
● Improvement of customer service on the ground.
● Remodelled, customer-friendly network.
● Improvements on ground (lounges) and in the air (cabins).
● New organisation to stabilise operations and improve productivity.
