Gulf Air's World Wide Contact Centre (WWCC) in Bahrain, which began its operations in August this year, is growing stronger with another set of 21 young Bahrainis joining the Centre's team after training.
In a brief graduation ceremony held at its Muharraq headquarters, Gulf Air acting president and chief executive Bjšrn NŠf handed over the training completion certificates to the candidates.
As the national carrier of the Bahrain, Gulf Air aligns itself with the dynamic growth plans of the country," said Mr NŠf. "It is imperative therefore, that we encourage more competitive local talents to contribute to the progress of the nation through Gulf Air.
"With the induction of this team and another batch under training, our Bahrain Contact Centre's growth plans are on the right track. We are now able to provide our customers better service and make their travel experience smooth and pleasant right from their planning stage."
Before taking up their jobs, the candidates are given an intensive training programme on SABRE reservation system and procedures, telephone and booking techniques, efficient handling of customers and other travel-related enquiries. Another batch of 16 candidates will be joining the centre in three weeks time after completing their current training.
"Gulf Air call centre is not just about providing flight information or assisting with bookings; it plays a major role in driving our company's revenue generation through proactive customer interaction and helping customers to make appropriate travel plans," said Gulf Air acting executive vice-president marketing and sales Danny Barranger.
The Centre is open from 8am to midnight Sunday to Thursday and from 10am to 6pm on Fridays and Saturdays and Bahrain customers can get their travel-related service over the phone by dialling 17335777. Calls to this number, made before and after this duration will continue to be served by the Contact Centre in Muscat.
