Flip through the latest issue of Gulf Weekly.
Ultimate broadband, the fastest 4G LTE speed, attractive packages – what a load of nonsense! Is it only me that has experienced a diabolical customer service from a well-known provider on the island?
My tales of woe over the past week have gone from laughable, frustration and frayed tempers to verging on hysteria.
At one point I found my eyes welling up with tears then I took a deep breath and thought to myself – no, I won’t let them beat me!
Is it really so difficult to receive an internet service having been advised on which package to sign up for and to actually get what you are paying for each month?
I still remember that hopeful day when I happily pulled off the ticket with a number on it and awaited my turn in the queue.
According to my number there were 14 customers ahead of me but where on earth were they? An hour later I fathomed out the queuing procedure – grab a ticket and disappear for a coffee, shopping maybe, even some lunch, then shuffle back hopefully just as your number flashes up on the screen.
To pass the time I sadly found myself timing the length of time a customer service operator spent with each customer. Alarmingly, I realised that the store may close before my number was called.
Eventually, and what seems like an endless amount of photocopies and signatures, I successfully signed up for broadband.
Quickly my joy of being connected to the worldwide web waned and our doomed customer service relationship began … aaargh …
